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Opened 4 years ago

Closed 4 years ago

Last modified 4 years ago

#55296 closed defect (bug) (worksforme)

Issue with Images

Reported by: lyntreeio's profile lyntreeio Owned by:
Milestone: Priority: normal
Severity: critical Version: 5.9.1
Component: Media Keywords: close
Focuses: Cc:

Description

Hello,

I've have two clients report to me there websites are missing image links. I've spoken to my host and they think it could be a cache issue. Images are on the media library but on the website they have all broken links?

https://i0.wp.com/smoothssecrets.co.uk/wp-content/uploads/2020/11/rsz_1lady.png?w=1019&ssl=1

Why would my client, have images coming from that address when the images are hosted directly on the server?

I have tried fixing the database and no php errors are showing apart from this. I had to restore the last clients website and will have to do the same thing.

Can you please look into this, both websites are running the latest version of WordPress and I do not know when this happened apart from the last 6 months.

It has also been ruled out as a plugin

Attachments (3)

Screenshot 2022-03-02 at 17.23.19.png (80.7 KB) - added by lyntreeio 4 years ago.
Screenshot 2022-03-02 at 17.23.27.png (2.5 MB) - added by lyntreeio 4 years ago.
Screenshot 2022-03-02 at 17.23.36.png (62.3 KB) - added by lyntreeio 4 years ago.

Change History (6)

#1 in reply to: ↑ description @SergeyBiryukov
4 years ago

  • Keywords close added; needs-patch removed

Replying to lyntreeio:

https://i0.wp.com/smoothssecrets.co.uk/wp-content/uploads/2020/11/rsz_1lady.png?w=1019&ssl=1

Why would my client, have images coming from that address when the images are hosted directly on the server?

Hi there, welcome to WordPress Trac! Thanks for the ticket.

I'm sorry to hear you are having issues with your website. The site appears to use the Jetpack Site Accelerator module (formerly Photon).

Opening the linked image URL displays an error message:

We cannot complete this request, remote server returned an unexpected status code (400)

WordPress core does not have a CDN module like that, so I would suggest trying the support forums to get help with your site: https://wordpress.org/support/forums/, or the Jetpack support forums specifically.

#2 @lyntreeio
4 years ago

  • Resolution set to worksforme
  • Status changed from new to closed

Hi,

Thank you for letting me know this, I'll take it up directly with JetPack and see what can be done to resolve this issue. Kindest Regards, Bridget

#3 @SergeyBiryukov
4 years ago

  • Component changed from General to Media
  • Milestone Awaiting Review deleted

Thanks for the follow-up!

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