Opened 4 years ago
Closed 6 months ago
#55686 closed defect (bug) (worksforme)
Blank sheet when I try customuze site. I can't see prewiev changes
| Reported by: |
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Owned by: | |
|---|---|---|---|
| Milestone: | Priority: | normal | |
| Severity: | critical | Version: | 5.9.3 |
| Component: | Customize | Keywords: | reporter-feedback close |
| Focuses: | Cc: |
Description
WordPress 5.9.3
This problem occur even when I deactivate all plugins and use the default theme.
server on Plesk
I install Wordpres, but i don't know how to solve this problem.
Attachments (1)
Change History (3)
#1
@
4 years ago
- Component changed from Editor to Customize
- Keywords reporter-feedback added; dev-feedback add-to-field-guide removed
#2
@
6 months ago
- Keywords close added
- Milestone Awaiting Review deleted
- Resolution set to worksforme
- Status changed from new to closed
Thank you for reporting this. In this case, I will move this to close with a status of 'works for me' due to its nature, and a significant amount of time has passed without any additional information being added. That said, if you should have further information, we can always add to this and reconsider the ticket status.
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Hi @lesenkotetiana, welcome to Trac!
I have tested with a default theme and with the StoreBiz theme that appears in your screenshot. I tested this on WordPress 5.9.3, a clean local install and a clean install on a remote server running Ubuntu. With and without plugins installed and activated, I can view the Customizer as expected.
Please follow this guide and post the results here.
Also, if there is any more information you can provide about your environment/setup that might help us identify whether this is an issue in WordPress Core or an issue elsewhere, that would be great!