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Opened 4 years ago

Closed 4 years ago

#55747 closed defect (bug) (invalid)

Error Access to Media Library

Reported by: fhumanes's profile fhumanes Owned by:
Milestone: Priority: normal
Severity: normal Version:
Component: Media Keywords:
Focuses: Cc:

Description

Hello,

My website has been updated to 5.9.3.

From that update, in my articles I cannot access my Media library.

What do I do?
Greetings,

Change History (3)

#1 @adamsilverstein
4 years ago

Hi @fhumanes and thanks for the bug report.

I don't quite understand what you are saying.

Can you describe the issue a bit further? Are you trying to insert an image in the post editor and the media library doesn't load? What happens if you go to the media library directly? Some steps to reproduce the issue and screenshots would help troubleshooters better understand the issue you are having.

Do you still see the issue if you disable all plugins?

Do you see any errors in your browser console?

#2 in reply to: ↑ description @fhumanes
4 years ago

Replying to fhumanes:
Forgive,

I put a rules in the firewall, because I had had an attack, and with that rule it blocks the use of the access interface and selection of objects in the media library.

Greetings,
fernando

#3 @costdev
4 years ago

  • Keywords needs-patch removed
  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Severity changed from critical to normal
  • Status changed from new to closed
  • Version 5.9.3 deleted

As this has been identified as being caused by a firewall rule added by the site owner, I'll close this ticket as invalid as there is no action for us to take here on Trac.

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