Make WordPress Core

Opened 2 years ago

Closed 2 years ago

Last modified 2 years ago

#56401 closed defect (bug) (invalid)

Critical Bug in free WordPress Backup & Migration plugin.

Reported by: sergio02's profile sergio02 Owned by:
Milestone: Priority: normal
Severity: critical Version:
Component: Import Keywords:
Focuses: Cc:

Description

I am running Windows 10 64 bit Home edition. I am running Bitnami Xampp with PHP version 7 in it. I have been running WordPress version 6.01, with the latest updated version of the (free Elementor plugin). If further details are needed in order to proceed, please respond back.

I am experiencing a critical bug in the free version of the WordPress Backup & Migration plugin, which appears to be the most size efficient WordPress website backup and restore plugin that I can find for free on the WordPress plugins database. I have taken screenshots of all that is happening, if someone can send me some electronic details that I can post them to.

What is happening is that the Import (“Restore”) phase is failing, via a successful upload of a (free WordPress Backup & Migration) .zip backup archive file which doesn’t look like it has any errors.

When the Upload is complete, a new notifying window is raised to the foreground, that gets to the message ‘File has fetched from the server, now importing the file….’ .At this point, everything silently drops out, and the misspelled error message, in red, is put in the top left corner:

Somehting went wrong! Can’t open zip file.

by which point the import crashes, and the plugin fails to work to restore the website inside the backup .zip file.

I have not lost my website, because I have it successfully backed up via a different backup plugin that does work. However that plugin is not size efficient enough for what I need it to do with WordPress itself.

I have three full-screen image captures of the progression of the plugin, and its bug and failure occuring. I can't find a way to upload and attach them with this bug report, although if I were contacted by email I am happy to submit them electronically, via email or internet file transfer.

My name is Sergio Minervini, and my live use email address is

poweruserm@live.com.au .

I need this plugin particularly to work, because the resulting backup and restore back things much smaller, for capacity’s sake. Can someone reply to me on this, fix this bug, and get the free version of this plugin running under these circumstances, so that I can use it at all?

Change History (1)

#1 @markparnell
2 years ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from new to closed

Hi @sergio02, sorry to hear you're having trouble with your site. However Trac is for reporting bugs and suggesting new features for the core WordPress software, not plugins.

I see that you've already posted in the support forum for the plugin in question, which is the correct approach to getting your problem resolved, and it appears that the plugin author is already helping you there. I'm going to close this as invalid as it doesn't relate to WordPress itself.

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