Make WordPress Core

Opened 16 months ago

Last modified 15 months ago

#57698 new defect (bug)

Image not showing in iOS and Mac email clients

Reported by: ldeschenes's profile ldeschenes Owned by:
Milestone: Awaiting Review Priority: normal
Severity: major Version: 6.1.1
Component: Mail Keywords:
Focuses: Cc:


Potentiel conflict between WordPress Core and Apple mail client.

There has been a problem with iOS ad MAC email clients for the last year or so. The problem appeared with a new realease of Apple email client. As far has I remember the problem started with the release of iOS 15 (more than a year ago) and has not been resolved yet.

Since that time, when sending email with embedded image using any WordPress plugin, the embedded images do not appear anymore in Apple email clients. This is ONLY the case for Apple email. It does work fine in ALL others email clients (Outlook, Gmail, etc…. even Outlook app on iOS is OK). Also it has nothing to do with the way the Privacy settings are set on the iPhone.The images were displayed fine before iOS 15 release.

Just do a research on the support forum for “email image not showing in ios mail” and see for yourself. It is all over the place in plugin forums (Mailpoet, Mailchip, ec.) It looks like every plugin has the problem, so it is not a plugin problem. IT MUST BE A CONFLICT BETWEEN WORDPRESS CORE and APPLE MAIL CLIENT.

Most likely the problem is on Apple side. Many of us have tried contacting Apple support to no success.

Someone in WordPress developper team should be able to reproduce that behavior and SORT IT OUT WITH APPLE SUPPORT as who (Apple or WordPress) has to make a modification.

Thanks in advance!

Change History (1)

#1 @ldeschenes
15 months ago

That has been posted 4 weeks ago.


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