Add Help text for Rollback and Upgrade Issues

[costdev]

When a site encounters an issue when upgrading Core, Plugins, Themes or Language Packs, it's not always clear what the user should do next.

With the pending addition of Rollback to Core during the 6.3 cycle, this provides an opportunity to add Help text for Rollback. Alongside this, we can also direct site owners to a HelpHub resource for general guidance when they encounter upgrade issues, and to the support forums for issues that need some investigation.

In preparation for Rollback ​PR 2225 being committed, @azaozz suggested the creation of a help/description of Rollback for users that might encounter a problem. This is an attempt to satisfy that documentation.

Trac ticket: https://core.trac.wordpress.org/ticket/58199

[afragen]

Related: #51857

[costdev]

Pinging @marybaum for copy review if you're available 🙂

[kebbet]

Might be relevant here too: #58282

With https://core.trac.wordpress.org/ticket/58282 (and https://core.trac.wordpress.org/changeset/55750 in trunk) I will make some suggestions to the help tab copy. Please feel free to rework and comment.

[oglekler]

@marybaum please look at this PR, we have Beta 1 in 8 days and because this is an enhancement, it needs to be in trunk before Beta. Thanks 🙏

This PR is extending #4381

Changes are new strings.

• $rollback_help = '<p>' . __( 'This feature will create a temporary backup of a plugin or theme before it is upgraded. This backup is used to restore the plugin or theme back to its previous state if there is an error during the update process.' ) . '</p>';
• 'title' => __( 'Plugin & Theme restoration' ),

https://core.trac.wordpress.org/ticket/58199

Screenshot of current PR

[marybaum]

Patch after copy review

[marybaum]

Just uploaded a patch with edited copy. Feel free to do your damnedest!

[kebbet]

Rollback as a term is hard to translate for many locales and has been replaced in core. Could we avoid new introduction of the term in this ticket?

[audrasjb]

Converting to a task as this can ship after beta 1 is released.

[afragen]

Replying to kebbet:

Rollback as a term is hard to translate for many locales and has been replaced in core. Could we avoid new introduction of the term in this ticket?

Can you reference a changeset where this has been done?

[kebbet]

Replying to afragen:

Replying to kebbet:

Rollback as a term is hard to translate for many locales and has been replaced in core. Could we avoid new introduction of the term in this ticket?

Can you reference a changeset where this has been done?

#58282 [55750]

[afragen]

Thanks @kebbet. I was looking to see the language change.

[afragen]

​https://github.com/WordPress/wordpress-develop/pull/4381 updated.

[audrasjb]

This looks all good to me.
Self assigning for final testing then commit.

[audrasjb]

Way to go! 🤙

[audrasjb]

In 56171:

Help/About: Add Help text for Rollback feature.

This changeset adds a new Help text for Rollback feature in the WordPress Updates screen. Also adds a link to the "Common Errors" HelpHub documentation page.

Follow-up to [51857].

Props costdev, afragen, audrasjb, kebbet, marybaum.
Fixes #58199.

committed in https://core.trac.wordpress.org/changeset/56171

[tobifjellner]

@audrasjb
Could you rephrase a bit? The support forums don't have tickets, but "topics".

Ref:
On systems with fewer resources, this may lead to server timeouts or resource limits being reached. If you encounter an issue during the update process, please create a support forum ticket and reference <strong>Rollback</strong> in the issue title.

[azaozz]

In 56237:

Help/About: Fix typo in [56171]: support forum "topic", not "ticket".

Props: tobifjellner.
Fixes: #58199.