Make WordPress Core

Opened 13 months ago

Last modified 13 months ago

#58438 new enhancement

Site not Working post Software updates

Reported by: z4065's profile z4065 Owned by:
Milestone: Awaiting Review Priority: normal
Severity: critical Version:
Component: General Keywords: reporter-feedback needs-refresh
Focuses: Cc:

Description

Hi,

Post the plugin and software updates, the site has not been working, and keep getting the below error message.
"There has been a critical error on this website"

The site link is below for your reference.
http://learnion.blackbuck.com/login-2/?redirect_to=http%3A%2F%2Flearnion.blackbuck.com%2F

Kindly Assist

Thanks

Regards,
George
+91-99166 84725

Attachments (2)

Login Error.JPG (38.0 KB) - added by z4065 13 months ago.
Login Error Screenshot
Error Log.docx (13.7 KB) - added by z4065 13 months ago.

Download all attachments as: .zip

Change History (5)

@z4065
13 months ago

Login Error Screenshot

#1 @mayuripatel
13 months ago

Hello,

First of all , enable Debug mode ON in wp-config.php file , like this https://prnt.sc/RfY1JOf-3clU

also add this below line to enable errors in wp-config.php file

error_reporting(E_ALL);
error_reporting(-1);
ini_set('error_reporting', E_ALL);

so once you add then refresh on frontside , so you will get exact error idea , and post that error screenshot .

Thanks

#2 @z4065
13 months ago

Hi,

Below is the Error log details on the site.

Versions:
WordPress: 6.2.2
WordPress MS: No
PHP: 7.3.18
WP Mail SMTP: 3.8.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server Additional SMTP info: php_network_getaddresses: getaddrinfo failed: Name or service not known
Host: mail.learnion.online
Port: 465
SMTPSecure: ssl
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.1.1g 21 Apr 2020

Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server Additional SMTP info: php_network_getaddresses: getaddrinfo failed: Name or service not known

SMTP Debug:

2023-06-01 09:55:01 Connection: opening to ssl://mail.learnion.online:465, timeout=300, options=array()

2023-06-01 09:55:01 Connection failed. Error #2: stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known line 389

2023-06-01 09:55:01 Connection failed. Error #2: stream_socket_client(): unable to connect to ssl://mail.learnion.online:465 (php_network_getaddresses: getaddrinfo failed: Name or service not known) line 389

2023-06-01 09:55:01 SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)

SMTP Error: Could not connect to SMTP host. Failed to connect to server

@z4065
13 months ago

#3 @mayuripatel
13 months ago

  • Type changed from defect (bug) to enhancement

Hello ,

After watching your error , i found that error is coming due to WP SMTP plugin is not configured correctly in admin .

please check configuration settings like this : https://docs.bitnami.com/aws/apps/wordpress/configuration/configure-smtp/

try to change TLS to SSL once.

Thanks

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