unverified emails from buyers

[couplemate]

Hello,

Since the last update we have had trouble with emails.

Orders marked as unverified and going to junk files
Mail Chimp is broken and not sending our deals
Cart Abandonment emails are broken.

couplemate.com.au is from a Microsoft Server. We checked extensively with Microsoft and our host server.

We changed the email address in WooCOmmerce with emails still going to junk.

We have some 20 email addresses outside Woocommerce and all are acting normally.

Could you check your end please.

[SirLouen]

Hello @couplemate it seems that this report has not gone through review in a good time, unfortunately. Maybe you have already solved your problems but still here some extra ideas that you might find useful for now, or the future.

First and foremost: This is not a WordPress support forum, but a place to reports specific bugs with WordPress (not WooCommerce) that can be reproduced by using a clean WordPress installation without any overhead (like plugins installed).

About your specific problem, the fact that emails are getting into Spam could be due to numerous factors.

We need to debug this a bit to see what's going on. For this purpose, I recommend you do the following:

1. Create an account in your system as if you were a client with an email you own
2. Send one of those emails to yourself so you can receive the email that is going to junk
3. Depending on your email client, look for "original email" plain text content. For example, in Gmail you go into the email, then into the More ellipsis in the top right, and then Show Original. Copy that chunk of text clicking on Copy to clipboard, and copy this into a text file.

Now ideally you can upload this text file into here so we can give it a check. But as I said, this is not a support forum and there could be a million reasons that are beyond our control.

For example, you can copy ​that chunk of text here and maybe you could find some insights on what could be causing the spam box behaviour.

But for me, with a clean WordPress, no plugins just clear email delivery, my emails are getting to destination without any problems, so it looks that there might be something very specific in your end.

I will close this as worksforme but you are welcome to reopen it, if with the information I provided you, you happen to find something that could affect WordPress directly (not WooCommerce, ​for WooCommerce there are other support forums), so test this with the cleanest WordPress installation possible (if possible, with no plugins at all activated)