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#59976 closed defect (bug) (invalid)
Error while accessing customization option under appearence.
| Reported by: | sigmalearn | Owned by: | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | Customize | Version: | 6.4 |
| Severity: | normal | Keywords: | |
| Cc: | Focuses: |
Description
Hey guys,
I recently installed WordPress v6.4.1 for my client's domain and activated the Astra theme.
When I went ahead with the customization option, the panel showed an error: "<domain> refused to connect."
I tried all the troubleshooting methods but failed to open the customize section.
I tried downgrading the version and activating the Astra theme, but still, the issue persists.
error: https://snipboard.io/wGyBeW.jpg
On checking the console logs, I can see this.
https://snipboard.io/O6L30x.jpg
please let me know if anything else can be done.
Change History (2)
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Hi and welcome to WordPress Trac!
Trac is used to track bugs of the WordPress Software, your issue does not appear to be an issue with WordPress itself but more likely a faulty plugin, theme or webserver configuration.
However there is a place to go for your issue: I recommend you to go to the WordPress support forum to get help for your problem: https://wordpress.org/support/forums/