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Opened 20 months ago

Closed 12 months ago

Last modified 12 months ago

#61361 closed enhancement (fixed)

Improve description on image upload error

Reported by: cybr's profile Cybr Owned by: adamsilverstein's profile adamsilverstein
Milestone: 6.8 Priority: normal
Severity: normal Version:
Component: Media Keywords: has-patch reporter-feedback
Focuses: Cc:

Description

Follow up from ticket:60932#comment:13.

When a user uploads an AVIF or WEBP image on a server that doesn't support it, they get this error message:

This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.

This message doesn't convey "why" they cannot upload it: It is to generate various image sizes for responsive image support.

Change History (7)

#1 @adamsilverstein
20 months ago

  • Owner set to adamsilverstein
  • Status changed from new to assigned

Excellent, thank you for opening this @Cybr!

This ticket was mentioned in ​Slack in #core-media by antpb. ​View the logs.
19 months ago

This ticket was mentioned in ​PR #7366 on ​WordPress/wordpress-develop by ​@adamsilverstein.
16 months ago #3

  • Keywords has-patch added

Trac ticket: https://core.trac.wordpress.org/ticket/61361

#4 @adamsilverstein
16 months ago

  • Keywords has-patch removed

I took a pass at updating error messages for uploads in ​https://github.com/WordPress/wordpress-develop/pull/7366/

#5 @adamsilverstein
15 months ago

  • Keywords has-patch reporter-feedback added
  • Milestone changed from Awaiting Review to 6.8

@Cybr appreciate any feedback on the updated language in the PR.

#6 @adamsilverstein
12 months ago

  • Resolution set to fixed
  • Status changed from assigned to closed

In 59590:

Media: improve error messages for unsupported uploads.

Improve language explaining the reason for failure when uploading a modern image format like WebP or AVIF that the server doesn’t handle.

Props adamsilverstein, Cybr.
Fixes #61361.

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