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Opened 2 years ago

Closed 20 months ago

Last modified 20 months ago

#61361 closed enhancement (fixed)

Improve description on image upload error

Reported by: Cybr Owned by: adamsilverstein
Priority: normal Milestone: 6.8
Component: Media Version:
Severity: normal Keywords: has-patch reporter-feedback
Cc: Focuses:

Description

Follow up from ticket:60932#comment:13.

When a user uploads an AVIF or WEBP image on a server that doesn't support it, they get this error message:

This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading.

This message doesn't convey "why" they cannot upload it: It is to generate various image sizes for responsive image support.

Change History (7)

#1 @adamsilverstein
2 years ago

  • Owner set to adamsilverstein
  • Status new → assigned

Excellent, thank you for opening this @Cybr!

This ticket was mentioned in ​Slack in #core-media by antpb. ​View the logs.
2 years ago

This ticket was mentioned in ​PR #7366 on ​WordPress/wordpress-develop by ​@adamsilverstein.
2 years ago #3

  • Keywords has-patch added

Trac ticket: https://core.trac.wordpress.org/ticket/61361

#4 @adamsilverstein
2 years ago

  • Keywords has-patch removed

I took a pass at updating error messages for uploads in ​https://github.com/WordPress/wordpress-develop/pull/7366/

#5 @adamsilverstein
2 years ago

  • Keywords has-patch reporter-feedback added
  • Milestone Awaiting Review → 6.8

@Cybr appreciate any feedback on the updated language in the PR.

#6 @adamsilverstein
20 months ago

  • Resolution → fixed
  • Status assigned → closed

In 59590:

Media: improve error messages for unsupported uploads.

Improve language explaining the reason for failure when uploading a modern image format like WebP or AVIF that the server doesn’t handle.

Props adamsilverstein, Cybr.
Fixes #61361.

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