No changes being saved on blog issue

[alysibley]

Hi! I am having trouble with building blogs recently. I have cleared my cookies and cache, updated all themes, updated to newest version, deactivated plugins and still cannot get any changes to my blogs to save. When I try to add a spacer block it is also extremely glitchy, and will not allow me to save the size of the spacer. It simply increases and decreases in size with the movements of my mouse until I finally reload the entire page.

The blogs I am attempting to make changes on are:
"Explore Vancouver Island’s Top Wedding Venues: Styles & Costs"
"Celebrating Motherhood in Autumn: Victoria Maternity Photographer"

Please help! The issue has persisted for 3 days

[abcd95]

Hi @alysibley, Thank you for reporting this issue.

To help us better understand and diagnose the problem you're experiencing, could you please provide some additional information:

A screen recording (or screenshots) showing the glitchy behavior
Some additional details like environment and version information that would help us investigate better

Once you provide these details, we'll be better equipped to identify the root cause and provide a solution.

[alysibley]

Environment where issue is occurring

[alysibley]

Thanks so much! I took a short screen recording to show an example of the issue but the file is too large to upload as an attachment. I have made a wetransfer link for it instead: ​https://we.tl/t-h17BfmCBCC

Basically, the big problem is that no changes I am making are saving.

The environment where I'm experiencing issues is where I make changes using the visual editor and then save the draft. When I preview the blog the changes have not actually been saved.

The verison is the latest, 6.7.1.

I appreciate your help!

Replying to abcd95:

Hi @alysibley, Thank you for reporting this issue.

To help us better understand and diagnose the problem you're experiencing, could you please provide some additional information:

A screen recording (or screenshots) showing the glitchy behavior
Some additional details like environment and version information that would help us investigate better

Once you provide these details, we'll be better equipped to identify the root cause and provide a solution.

[abcd95]

Hi @alysibley, Thanks for following up.

It's still unclear why the issue is occurring. I even tried to replicate the issue you're facing and everything seemed to work fine for me - ​https://drive.google.com/file/d/1JvtWO7H41d8_tFDPdFEes89ajD0a28U_/view?usp=sharing

Could you please provide:

1. Which browser and version are you using? Have you tried it in a different browser?
2. When the issue occurs:
   • Could you open your browser's developer tools (F12)
   • Go to the "Console" tab
   • Try to save a draft
   • Let us know if you see any error messages

3. Does this happen with new posts or only existing ones?
4. Could you try creating a new post with just a simple paragraph block to see if the issue persists?
5. Enable error logs for your site ​https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log

[sainathpoojary]

Reproduction Report

Description

This report validates whether the issue can be reproduced.

Environment

• WordPress: 6.7.1
• PHP: 8.1.29
• Server: nginx/1.16.0
• Database: mysqli (Server: 8.0.16 / Client: mysqlnd 8.1.29)
• Browser: Chrome 131.0.0.0
• OS: macOS
• Theme: Twenty Twenty-Five 1.0
• MU Plugins: None activated
• Plugins: None activated

Actual Results

❌ Error condition didn't occurs.

Additional Notes

The following steps are recommended to further investigate the issue:

• Check for any errors in the browser console.
• Test the functionality across multiple browsers to rule out browser-specific issues.
• Verify if the issue occurs with newly created posts or basic blocks.
• Enable error logging to identify potential backend issues.

Supplemental Artifacts

Video: ​https://utfs.io/f/PL8E4NiPUWyOrX6evNLtMk7y2dfFYKmqLWZt4AHpRVDaCBls

[alysibley]

Thank you so much for helping with this! Interesting that its working for you. I have only had issues with trying to edit existing posts. I just made a new one and it seems to be working normally. That's good news! Issue is still persisting on all posts previous to updating wordpress.

I am using Google Chrome version 131.0.6778.86

I will attach the saved console draft. It looks like there are errors but I am not a developer so I don't understand them.

I hope this helps!

Replying to abcd95:

Hi @alysibley, Thanks for following up.

It's still unclear why the issue is occurring. I even tried to replicate the issue you're facing and everything seemed to work fine for me - ​https://drive.google.com/file/d/1JvtWO7H41d8_tFDPdFEes89ajD0a28U_/view?usp=sharing

Could you please provide:

1. Which browser and version are you using? Have you tried it in a different browser?
2. When the issue occurs:
   • Could you open your browser's developer tools (F12)
   • Go to the "Console" tab
   • Try to save a draft
   • Let us know if you see any error messages

3. Does this happen with new posts or only existing ones?
4. Could you try creating a new post with just a simple paragraph block to see if the issue persists?
5. Enable error logs for your site ​https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log

[abcd95]

Hi @alysibley, Thanks for providing the logs and sharing more information.

It seems there are a few issues that might be causing the problem. There's a core data error (TypeError: s.map is not a function) which typically happens when there's a conflict with plugins or cached data. Please these steps:

• Deactivate all plugins (especially Yoast SEO, as there's an error related to it) and see if the issue persists
• Try updating Chrome to the latest version or use a different browser like Firefox
• If using Chrome, try disabling all extensions temporarily since there are some extension-related errors

The fact that new posts work but older posts don't suggest there might be some data formatting issues with the older posts. If the above steps don't help, you could try:

• Using a different theme temporarily (switch to Twenty Twenty-Four or Twenty Twenty-One)
• Accessing the site in incognito/private browsing mode
• Consider using the classic editor temporarily for editing old posts using the ​classic editor plugin

If nothing works, try downgrading to the previous version and see if the issue persists or maybe take a backup and then copy the content to a new post.

Let me know if any of these steps help resolve the issue.