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Opened 5 years ago

Closed 5 years ago

#9807 closed enhancement (fixed)

Trac Enhancement: Add a short text at the beginning of the create ticket template

Reported by: Denis-de-Bernardy Owned by: ryan
Milestone: Priority: high
Severity: normal Version:
Component: WordPress.org site Keywords:
Focuses: Cc:

Description

In order to make sure that casual bug reporters open useful tickets, and following up on #3897, I suggest that the template of the newticket screen be changed a little bit.

Here's how it's done:

http://trac.edgewall.org/wiki/TracInterfaceCustomization#SiteAppearance

In particular, the example snippet of adding introduction text to the new ticket form:

<form py:match="div[@id='content' and @class='ticket']/form" py:attrs="select('@*')">
  <py:if test="req.environ['PATH_INFO'] == '/newticket' and (not 'preview' in req.args)">
    <p>Please make sure to search for existing tickets before reporting a new one!</p>
  </py:if>
  ${select('*')} 
</form>

Suggested text, as per:

http://core.trac.wordpress.org/ticket/3897#comment:10

Are you using the latest and greatest version of WordPress, or the development version (if neither, stop here and upgrade first)?


What steps should be taken to <strong>consistently</strong> reproduce the problem?


In case it's relevant to the ticket, what is the expected output? What did you see instead?


Please provide any additional information that you think we'd find useful. (OS and browser for UI defects, server environment for crashes, etc.)

Best I've checked, it's not possible to automatically set the default description, but we could use jQuery to pre-fill the field.

We should also add the following notice:

If this is your first bug report, be sure to visit your user preferences (the link is to top right of the screen). Enter your email address to receive follow-ups on this ticket.

Change History (11)

comment:1 filosofo5 years ago

It needs to say something like, "does the problem occur even when you deactivate all plugins and use the default theme?"

comment:2 ryan5 years ago

I'll get with Barry and try this out.

comment:3 ryan5 years ago

  • Owner changed from matt to ryan
  • Status changed from new to assigned

comment:5 Denis-de-Bernardy5 years ago

  • Resolution set to fixed
  • Status changed from accepted to closed

one extra paragraph is needed imo:

If this is your first bug report, be sure to visit your user preferences (the link is to top right of the screen). Enter your email address to receive follow-ups on this ticket.

else, we'll never get reporter feedback.

comment:6 Denis-de-Bernardy5 years ago

  • Resolution fixed deleted
  • Status changed from closed to reopened

woops

comment:7 Denis-de-Bernardy5 years ago

other suggestion:

Does the problem occur even when you deactivate all plugins and use the default theme?

should be the first time. and it should read:

Does the problem occur even when you deactivate all plugins and use the default theme? If not, reactivate things one by one until you find what is causing it, and contact its author.

comment:8 Denis-de-Bernardy5 years ago

the second item, even

comment:9 demetris5 years ago

  • Cc dkikizas@… added

Tweaked/reformatted the New Ticket message. Left out the OS/browser part. Added Search part. Here it is for your consideration:


Before reporting an issue, please check the following:

  • Does it occur in the latest version of WordPress?
  • Does it also occur with the default theme and without plugins?
  • Does it occur consistently? What are the steps to reproduce it?
  • Is it new? Did you search to see if it’s been reported before?

Now go on and report! Thank you!

comment:10 Denis-de-Bernardy5 years ago

  • Milestone Unassigned deleted

comment:11 Denis-de-Bernardy5 years ago

  • Resolution set to fixed
  • Status changed from reopened to closed

I think this is fixed. Searching can be left to bug wranglers. Trac search simply sucks.

Note: See TracTickets for help on using tickets.