Opened 2 years ago
Last modified 6 months ago
#15719 new enhancement
Connection Information dialog does not explain root problem
| Reported by: |
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Owned by: | |
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| Priority: | normal | Milestone: | Future Release |
| Component: | Text Changes | Version: | 3.0.2 |
| Severity: | normal | Keywords: | needs-codex |
| Cc: | aren@… |
Description
On a brand new install of WordPress on a fresh Ubuntu 10.10 LAMP server, after trying to update a plugin, I got the Connection Information page that requested FTP information. ("To perform the requested action, WordPress needs to access to your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.")
This message should have explained the root cause: my filesystem permissions did not allow WordPress to write. I think this error message is defective (a bug) because it doesn't explain the problem. Therefore, admins are forced to go on a wild goose chase to find the root cause and proposed an alternative (FTP) that I didn't even want to use.
Change History (3)
comment:1
novasource — 2 years ago
- Keywords needs-codex added
- Milestone changed from Awaiting Review to Future Release
- Type changed from defect (bug) to enhancement
comment:3
SergeyBiryukov — 6 months ago
- Component changed from UI to Text Changes
The last sentence could have been more clear. What I mean is the error does nothing to explain root cause, and WordPress just assumes I want to use FTP to edit files, which I didn't.
Also, I wish there was online documentation explaining this better. wordpress.org and Google searches were fruitless.