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Opened 3 years ago

Closed 3 years ago

Last modified 3 years ago

#36057 closed feature request (invalid)

Allow Users ask for support before leaving a 3 star or below review.

Reported by: slickremix Owned by:
Milestone: Priority: normal
Severity: normal Version: 4.4.2
Component: Plugins Keywords:
Focuses: Cc:

Description

We would like to request a feature to ask/show users a message (for plugins specifically) suggesting to get help before leaving a 3 star or below review. It could be there when page loads or appear when they click the 3 star or below. Etsy.com does this to help persuade users to ask for help. In their case it helps there shops not get bad reviews when shipping is taking to long (not a shops fault) or with issues.

It seems as though the wordpress.org admins get tired of us requesting help on this. This would be a simple solution to a most plugin developers experience at some point in time.

As plugin developers on .org We work hard to give good support and keep our plugin reputations' strong. This minute change to the Repository may help have a dramatic effect on how accurate the reviews for plugins are.

Thanks,
Justin & Spencer Labadie

Attachments (2)

Screen Shot 2016-03-02 at 9.01.53 PM.png (74.0 KB) - added by slickremix 3 years ago.
Talking about the "Have a problem? Try contacting the shop first."
Screen Shot 2016-03-02 at 9.06.02 PM.png (8.1 KB) - added by slickremix 3 years ago.
For plugin reviews it could say "Have a problem or need help? Get Support here"

Download all attachments as: .zip

Change History (5)

@slickremix
3 years ago

Talking about the "Have a problem? Try contacting the shop first."

@slickremix
3 years ago

For plugin reviews it could say "Have a problem or need help? Get Support here"

#1 @Kenshino
3 years ago

  • Resolution set to invalid
  • Status changed from new to closed

You need to post this at https://meta.trac.wordpress.org/

The meta trac is the one to go to for all wordpress.org site requests/issues :)

But more importantly, this seems to focus only on bad reviews.

If the focus is only on that, then it will less likely be accepted

Make your request apply to all reviews instead.

Last edited 3 years ago by Kenshino (previous) (diff)

#2 @Otto42
3 years ago

@slickremix before you make a ticket in meta, email me. My email is otto@wordpress.org. Let's discuss the idea first. Helps.

Last edited 3 years ago by johnbillion (previous) (diff)

#3 @SergeyBiryukov
3 years ago

  • Milestone Awaiting Review deleted
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