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Opened 20 months ago

Closed 19 months ago

Last modified 19 months ago

#43953 closed defect (bug) (fixed)

Seeing the `privacy policy text has changed` notice on fresh installs is confusing

Reported by: iandunn Owned by: iandunn
Milestone: 4.9.6 Priority: normal
Severity: normal Version: 5.1
Component: Privacy Keywords: gdpr
Focuses: ui Cc:
PR Number:

Description

When logging in to a fresh install for the first time, the user is shown an admin notice that says:

The suggested privacy policy text has changed. Edit the privacy policy.

This is confusing, because the admin probably has no context for what that is or why it's showing up.

xref: Slack discussion.

Change History (11)

This ticket was mentioned in Slack in #gdpr-compliance by desrosj. View the logs.


20 months ago

This ticket was mentioned in Slack in #gdpr-compliance by desrosj. View the logs.


19 months ago

#4 @iandunn
19 months ago

  • Milestone changed from Awaiting Review to 4.9.6
  • Owner set to iandunn
  • Status changed from new to accepted

#5 @azaozz
19 months ago

Yeah, the warning is confusing but is "true" :) It was devised to get the users to look at making a privacy policy straight away, as (most likely) their website is required to have one right from the start. For the same reason we insert a draft policy page on installing.

This ticket very much depends on how #43954 will turn out. If we do bubbles only, think this can be closed as the bubbles aren't nearly as intrusive. If we decide to still show a "real warning" on the update screens, still thinking this can be closed as it will be quite specifically related to updates.

Last edited 19 months ago by azaozz (previous) (diff)

This ticket was mentioned in Slack in #core by desrosj. View the logs.


19 months ago

#7 @iandunn
19 months ago

In 43223:

Privacy: Replace intrusive policy update notice with menu bubbles.

Previously, when a plugin updated its suggested privacy policy text, an admin notice was shown on all screens in the Administration Panels. That was done in order to make sure that administrators were aware of it, so that they could update their policy if needed. That was a very heavy-handed and intrusive approach, though, which leads to a poor user experience, and notice fatigue.

An alternative approach is to use bubble notifications in the menu, similar to when plugins have updates that need to be installed. That still makes it obvious that something needs the administrator's attention, but is not as distracting as a notice.

The notice will still appear on the Privacy page, though, since it is relevant to that screen, and provides an explanation of why the bubble is appearing.

Props azaozz, xkon, iandunn.
Fixes #43954. See #43953.

#8 follow-up: @iandunn
19 months ago

After r43223, a bubble isn't shown on a fresh install. It will show up after a plugin updates a suggested policy text, though.

Do we want to change that so that the bubble does appear on a fresh install? I'm not in love with that idea, but if we do want to do it, it might be better to wait until after we remove the admin pointer, since they're redundant? That would also give us more time, since we're about to package RC1.

#9 @azaozz
19 months ago

In 43225:

Privacy: Replace intrusive policy update notice with menu bubbles.

Previously, when a plugin updated its suggested privacy policy text, an admin notice was shown on all screens in the Administration Panels. That was done in order to make sure that administrators were aware of it, so that they could update their policy if needed. That was a very heavy-handed and intrusive approach, though, which leads to a poor user experience, and notice fatigue.

An alternative approach is to use bubble notifications in the menu, similar to when plugins have updates that need to be installed. That still makes it obvious that something needs the administrator's attention, but is not as distracting as a notice.

The notice will still appear on the Privacy page, though, since it is relevant to that screen, and provides an explanation of why the bubble is appearing.

Props azaozz, xkon, iandunn.
Merges [43223] to the 4.9 branch.
Fixes #43954. See #43953.

#10 in reply to: ↑ 8 @azaozz
19 months ago

  • Resolution set to fixed
  • Status changed from accepted to closed

Replying to iandunn:

Do we want to change that so that the bubble does appear on a fresh install? I'm not in love with that idea...

I don't like it much either. Lets close this for now, can always reopen it later or create a new ticket if it turns out the bubble is needed.

#11 @desrosj
19 months ago

  • Component changed from Administration to Privacy

Moving to the new Privacy component.

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