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Opened 3 months ago

Closed 3 months ago

#48792 closed defect (bug) (invalid)

How to change an admin email address without access to the original email address

Reported by: dbryson@… Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.3
Component: Users Keywords: has-screenshots
Focuses: Cc:

Description

I am trying to change my admin address. I keep getting a note that says a confirmation email will be sent. However, after much research I have learned the confirmation email is being sent to the email address that I want changed. That email address no longer exists. How can I get this email address changed , there has to be an alternative solution.

Thanks for your help.

Change History (3)

#1 @anant101289
3 months ago

  • Keywords reporter-feedback dev-feedback added

Hello @dbrysonpatientadherencecom,

The confirmation email sent to the new admin email address for confirmation purpose.So you don't require old email credentials. you need only new email credentials.

you can check attached screenshot.

https://prnt.sc/q23l72

There are several methods to change admin email.

First to change admin email using phpmyadmin

1) Log into the database. phpMyAdmin is a good choice.
2) Locate the wp_options table.
3) Near the top locate the admin_email option
4) Edit the option_value field with the new email. This can be done either inline, or by editing depending on your version of phpMyAdmin.
5) Save your work if it wasn’t auto-saved

Second method is you can directly access to yoursitename/wp-admin/options.php

you can find admin_email and admin_new_email fields.you can edit accordingly your needs.

i think above suggestions need helpful to you.

Thanks & Regards.

#2 @anant101289
3 months ago

  • Keywords has-screenshots added

#3 @SergeyBiryukov
3 months ago

  • Component changed from General to Users
  • Keywords reporter-feedback dev-feedback removed
  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Severity changed from critical to normal
  • Status changed from new to closed

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