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Opened 6 weeks ago

Last modified 4 weeks ago

#48964 new defect (bug)

version 5.3.1 - Critical Errors Updating Plugins & Themes

Reported by: airamerica Owned by:
Milestone: 5.4 Priority: normal
Severity: normal Version:
Component: Site Health Keywords:
Focuses: Cc:
PR Number:

Description

Discovered last night 9pm est after updating client site. Thought it was an individual plugin or custom setting. After debugging and other automatic core updates performed on other sites with same issue thought it was best to open ticket straight away.

Sites do function but updates fail leaving .maintenance file to be deleted.

Attachments (2)

plugin-update-error2.png (156.5 KB) - added by airamerica 6 weeks ago.
Screen Shot updating plugin
plugin-update-error.png (29.1 KB) - added by airamerica 6 weeks ago.
Screen Shot Frozen Maintenance Mode - Does not matter what you update plugins or themes!

Download all attachments as: .zip

Change History (9)

#1 follow-up: @pikamander2
6 weeks ago

Are you getting any errors in the error log?

#2 @airamerica
6 weeks ago

Nothing in error log to reflect...
"Update Failed: There has been a critical error on your website. Please check your site admin email inbox for instructions.Learn more about debugging in WordPress."
Disabled plugins that were showing errors in log. Same issue with theme updates!

@airamerica
6 weeks ago

Screen Shot updating plugin

@airamerica
6 weeks ago

Screen Shot Frozen Maintenance Mode - Does not matter what you update plugins or themes!

#3 in reply to: ↑ 1 @airamerica
6 weeks ago

Replying to pikamander2:

Are you getting any errors in the error log?

nope... checking other server logs for clues...

#4 @SergeyBiryukov
6 weeks ago

  • Component changed from General to Site Health

#5 follow-up: @Clorith
5 weeks ago

  • Milestone changed from Awaiting Review to 5.4

Hiya, and welcome to trac @airamerica !

My first thought is that this is likely caused by a plugin or theme conflict, I would encourage you to try the update with plugins disabled and a default theme (such as Twenty Twenty), you can read more about troubleshooting in the Support teams post for WordPress 5.3.

As for this ticket, I think it would make sense to make sure the fatal error handling doesn't trigger on plugin/theme updates, since they may temporarily "fail" while files are moved around for example, but work find once the update completes and a page is reloaded, especially if the critical error doesn't affect the site it self, so the email sent would just be confusing to the recipient.

#6 in reply to: ↑ 5 @airamerica
5 weeks ago

Replying to Clorith:

Hiya, and welcome to trac @airamerica !

My first thought is that this is likely caused by a plugin or theme conflict, I would encourage you to try the update with plugins disabled and a default theme (such as Twenty Twenty), you can read more about troubleshooting in the Support teams post for WordPress 5.3.

As for this ticket, I think it would make sense to make sure the fatal error handling doesn't trigger on plugin/theme updates, since they may temporarily "fail" while files are moved around for example, but work find once the update completes and a page is reloaded, especially if the critical error doesn't affect the site it self, so the email sent would just be confusing to the recipient.

Could not agree more! 57 sites using different themes and plugins had same issue. Gave me a chance to go through wp logs and clean up allot of errors while rolling back to 5.3...

Do my own server administration and immediately thought server configs and logs... Upgrade to 10.3.21-MariaDB and using PHP 7.3 (ea-php73) handler by default....

Also wanted to note that sites work fine with existing plugins and themes.
Only issue is you can't update!

Only reason for this ticket was to report "unusual behavior" and so simple thought someone might have a quick solution for the masses of sites affected. After holidays will figure out...
First time I have posted on this forum... Thumbs up for reply...

#7 in reply to: ↑ description @airamerica
4 weeks ago

Replying to airamerica:

Discovered last night 9pm est after updating client site. Thought it was an individual plugin or custom setting. After debugging and other automatic core updates performed on other sites with same issue thought it was best to open ticket straight away.

Sites do function but updates fail leaving .maintenance file to be deleted.

All Issues Resolved with 5.3.2
Site updated to 5.2.1 would not allow automatic update to dot 2 however manual file over-write works!
Many Thanks - Happy Holidays

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