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Opened 4 weeks ago

Last modified 4 weeks ago

#49624 new defect (bug)

Error message when uploading video

Reported by: heavenberg Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version:
Component: Media Keywords: reporter-feedback
Focuses: Cc:

Description

Uploading .MP4 video file to the media library and receiving an error message.
File does not show up in the media library.
File is 406 MG.
Limit for upload shows as 1GB.

Please use simple language when answering. No experience in coding. Minimal experience in building websites.

Thank you.

Attachments (1)

Screen Shot 2020-03-11 at 11.29.29 AM.png (102.9 KB) - added by heavenberg 4 weeks ago.
screen shot of the error message

Download all attachments as: .zip

Change History (2)

@heavenberg
4 weeks ago

screen shot of the error message

#1 @joemcgill
4 weeks ago

  • Keywords reporter-feedback added

Hi, @heavenberg. Sorry to hear about your trouble. It sounds like a possible problem with your server.

Does this happen with every video, or just this one?
Can you open the JavaScript console in your browser and see if there are any more error messages?

If you need more assistance, it might be best to open a support request in the WordPress support forums .

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