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Opened 5 years ago

Closed 5 years ago

#50688 closed defect (bug) (invalid)

ERROR : There has been a critical error on your website. Please check your site admin email inbox for instructions.

Reported by: rawcusjewellery's profile rawcusjewellery Owned by:
Milestone: Priority: normal
Severity: critical Version:
Component: General Keywords:
Focuses: Cc:

Description (last modified by desrosj)

Dear All,

While carrying on building my website - (my first) I suddenly got this message and am not able to access my Admin page.
"There has been a critical error on your website. Please check your site admin email inbox for instructions."
It says I should receive a recovery personalised link in my inbox but have not receive anything in the last 24 hours.
Please could you help?
redacted
email address: redacted

Thank you so much in advance for your time and support.

Cindy

Change History (6)

#1 follow-up: @donmhico
5 years ago

Hi @rawcusjewellery,

Welcome in the WordPress Trac. I think your issue is best asked in the official ​WordPress Support Forum.

#2 @desrosj
5 years ago

  • Description modified (diff)
  • Milestone Awaiting Review deleted
  • Resolution set to fixed
  • Status changed from new to closed

Going to close this out as it is better suited for the forums as @donmhico suggested.

If you are able to find a reproducible bug in the WordPress Core software, feel free to reopen this or create a new issue.

#3 @desrosj
5 years ago

  • Resolution changed from fixed to invalid

#4 @SergeyBiryukov
5 years ago

  • Component changed from Build/Test Tools to General
  • Focuses accessibility administration performance removed

#5 in reply to: ↑ 1 @rawcusjewellery
5 years ago

  • Resolution invalid deleted
  • Status changed from closed to reopened

Hi,
I did introduce my issue to the forum but no joy - what has been suggested to me ain't solving it.

Thing is, I should have been sent a recovery link to my email which has not happened.

Please could you assist me further , I am stuck and can't seem to find a solution.

Thank you !

Replying to donmhico:

Hi @rawcusjewellery,

Welcome in the WordPress Trac. I think your issue is best asked in the official ​WordPress Support Forum.

#6 @SergeyBiryukov
5 years ago

  • Resolution set to invalid
  • Status changed from reopened to closed

Hi there, welcome to WordPress Trac! Thanks for the ticket.

I'm sorry to hear you are having issues with WordPress. Please note that this Trac is used for enhancements and bug reporting for the WordPress core software, not for individual support questions.

Please continue with your topic on the support forums. Looking at ​your post, I would suggest creating your own topic instead of replying in someone else's, that should increase the chances of resolving the issue.

Note: See TracTickets for help on using tickets.