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Opened 7 months ago

Closed 4 months ago

#52244 closed defect (bug) (worksforme)

required valid URL for WordPress "recovery mode" given URL is not working well

Reported by: nishsantpanchal Owned by:
Milestone: Priority: normal
Severity: normal Version: 5.2
Component: Site Health Keywords:
Focuses: Cc:

Description

following URL is failed to LOAD recovery mode

https://hieroskolpos.com/wp-login.php?action=enter_recovery_mode&rm_token=vP3e5moLqEabZzDR5bcTmN&rm_key=paEHOwp5RiXF8pmB027fxs

website is down due to plugin we need to disable the plugin in order to make it works but recovery mode is not working well with the error of "Recovery Mode not initialized."

Please help us to initiate recovery mode

Change History (2)

#1 @SergeyBiryukov
7 months ago

  • Component changed from General to Site Health
  • Keywords website is down due to removed

#2 @Clorith
4 months ago

  • Milestone Awaiting Review deleted
  • Resolution set to worksforme
  • Severity changed from blocker to normal
  • Status changed from new to closed
  • Version changed from 5.6 to 5.2

Hi there, and welcome to WordPress trac!

The problem you are describing usually means that the recovery token could not be found in the database, this could mean it was already used, or that it was not able to be saved in the first place.

It appears your site is now functioning as it should, in future situations you may have better luck through our support forums, as they would be able to help you troubleshoot your site and why this is failing.

As this appears to be a site error, and not a WordPress one, I'm going to close this ticket for now, but if evidence indicating otherwise should be discovered, we can re-open the ticket to investigate further.

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