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Opened 3 years ago

Last modified 3 years ago

#53885 new defect (bug)

Inconsistent output of Site title with special characters on email

Reported by: kishanjasani's profile kishanjasani Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version: 5.8
Component: General Keywords: needs-testing
Focuses: Cc:


The characters in the email are showing inconsistently when a user receives an email from his registration Or While getting the registration Link.

To Reproduce:

  1. Add French Word in the Site Title. like Femnøise àèîôû
  2. In Admin, Go to User's tag -> click on Send password reset.
  3. Check the mail of that user.

I getting Inconsistent output in Gmail. But it shows correct text on yahoo mail.

Attachments (2) (155.8 KB) - added by kishanjasani 3 years ago.
Screenshot at 2021-08-13 18-12-33.png (55.9 KB) - added by nofearinc 3 years ago.

Download all attachments as: .zip

Change History (4)

#1 @nofearinc
3 years ago

  • Keywords needs-testing added

Hey @kishanjasani, thanks for reporting this!

Upon running a local test, it appears that encoding is fine on a local setup (see the second attachment).

It may be an encoding problem with your SMTP server or some local browser settings/extensions interfering with rendering.

#2 @kishanjasani
3 years ago

Hi @nofearinc,

Encoding is working with Yahoo Mail. But in Gmail, I faced the issue. Not sure, But it shouldn't be an issue with SMTP As It's working on Yahoo mail.

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