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Opened 6 weeks ago

Closed 6 weeks ago

#61131 closed defect (bug) (invalid)

Urgent Assistance Needed for Password Protection Issue on Live Site

Reported by: ravalisri96's profile ravalisri96 Owned by:
Milestone: Priority: normal
Severity: critical Version:
Component: General Keywords:
Focuses: Cc:

Description

I hope this message finds you well. I am reaching out to seek your expertise with a critical issue we are encountering on our live WordPress site, hosted with WP Engine.

We have a password-protected page at that functions correctly on our staging site. However, on the live site, after entering the correct password, users are unexpectedly redirected to the homepage instead of gaining access to the content of the protected page.

We have tried multiple solutions, including various custom codes, scripts, and different plugins designed for password protection, but none have resolved the issue. Upon consulting with WP Engine, they indicated that the problem might stem from specific response headers set by WordPress itself. Here are the details from WP Engine regarding the response headers:

Server IP Address: 141.193.213.21
Date: Thu, 02 May 2024 18:43:17 GMT
Content-Type: text/html; charset=UTF-8
X-Powered-By: WP Engine
Expires: Wed, 11 Jan 1984 05:00:00 GMT
X-Frame-Options: SAMEORIGIN
X-Redirect-By: WordPress
Given the urgency and high priority of resolving this issue, we would greatly appreciate your immediate assistance to identify and correct the underlying cause of this redirect behavior.

Change History (1)

#1 @jorbin
6 weeks ago

  • Milestone Awaiting Review deleted
  • Resolution set to invalid
  • Status changed from assigned to closed

hi @ravalisri96, welcome to WordPress Trac. I'm sorry to hear you are having difficulty with your site, however Trac is used for the development of the WordPress software, not for assistance with individual sites.

I would suggest reaching out to the WordPress Support Forums for further assistance. There are volunteers there who can hopefully help you.

I've closed this ticket of with the term invalid, in this case it's the unfriendly term trac uses to indicate that I've referred you to somewhere where you can find people better able to assist you.

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