Images are not loading in media library

[Renanperez]

multimedia library empty files

[sabernhardt]

There are several similar reports in the ​support forum, and these two topics seem to be the most active:

• ​https://wordpress.org/support/topic/missing-media-after-update-to-6-5-3/
• ​https://wordpress.org/support/topic/media-files-not-working-4/

[jorbin]

Hi @Renanperez, welcome to WordPress Trac.

Does this issue present itself with all plugins deactivated and using a default theme? Do you have any steps to reproduce it?

[Renanperez]

Replying to jorbin:

Hi @Renanperez, welcome to WordPress Trac.

Does this issue present itself with all plugins deactivated and using a default theme? Do you have any steps to reproduce it?

hi @jorbin, thank you. I have do it changes, plugis and themes, and everything is fine now. But, I think because i have deattached the images on media library it has solved the problem. Maybe, its caused i have change the theme and back to my theme, maybe some path of images have broken. so, when i deattached images, i get the images visually back!

[jhimross]

I tried reproducing the issue by updating WordPress to 6.5.3, with no plugins activated, and using the Twenty Twenty Four theme, but I couldn't reproduce the issue. See:- ​https://share.zight.com/Wnu8N8JQ

[antpb]

Thanks for this ticket @Renanperez ! Would it be possible to share with us what theme or plugin was causing the issue for you? There have been several similar reports recently and it would be helpful to find common patterns. Thank you!

[joedolson]

It looks like there was an issue on GoDaddy hosting that could have caused this; are you on GoDaddy, @Renanperez?

​https://status.godaddy.com/incidents/c34fc50d9m6l

[courane01]

I can confirm @joedolson that there was an issue with cPanel-hosted websites. This did not impact managed hosting accounts, and we believe it is resolved now.

@Renanperez, if you are still experiencing issues, please contact GoDaddy support.

[Renanperez]

sure @antpb Twenty Twenty two theme. You welcome!
Replying to antpb:

Thanks for this ticket @Renanperez ! Would it be possible to share with us what theme or plugin was causing the issue for you? There have been several similar reports recently and it would be helpful to find common patterns. Thank you!

[Renanperez]

@joedolson yes, godaddyk, maybe, but i cannot be sure about it.. but despite this, i solved the problem to have unistall plugins and themes and installed them back again, after deattached images and attached images back again. uff.. thank you!

Replying to joedolson:

It looks like there was an issue on GoDaddy hosting that could have caused this; are you on GoDaddy, @Renanperez?

​https://status.godaddy.com/incidents/c34fc50d9m6l

[joedolson]

Closing this ticket, as the lack of continuing occurrence makes it pretty clear this was due to the upstream hosting issue.