Make WordPress Core

Opened 10 months ago

Last modified 8 months ago

#59092 new defect (bug)

WordPress Editor not working after updating to 6.3 - Showing Blank Screen

Reported by: jaagofoundation's profile jaagofoundation Owned by:
Milestone: Awaiting Review Priority: normal
Severity: normal Version: 6.3
Component: Editor Keywords: reporter-feedback
Focuses: Cc:

Description

I’m getting a blank page when I add a new post or edit a post. I cleared all caches and cookies but not worked. Tried deactivating all plugins, changing the theme to Twenty Twenty-Three. But the issue is not fixed yet.

Attachments (1)

Screenshot 2023-11-09 at 18-50-00 Add New Page — WordPress.png (20.8 KB) - added by nelchee 8 months ago.
Screenshot of the "Add new page" and "Add new post" screen

Download all attachments as: .zip

Change History (10)

#1 @mrinal013
10 months ago

  • Keywords reporter-feedback added

Hi @jaagofoundation

Thanks for reporting.

Please share the environment information including server information and browser information.

#2 @jaagofoundation
10 months ago

I use Google Chrome generally but I've tried with Brave browser and different PC too. Since my site is in production, I downgraded to previous version. Here is the environment Information including server information below.

`
### wp-core ###

version: 6.2.2
site_language: en_US
user_language: en_US
timezone: +06:00
permalink: /%postname%
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/jaago.com.bd
wordpress_size: 205.37 MB (215342186 bytes)
uploads_path: /var/www/jaago.com.bd/wp-content/uploads
uploads_size: 427.57 MB (448341319 bytes)
themes_path: /var/www/jaago.com.bd/wp-content/themes
themes_size: 5.23 MB (5488817 bytes)
plugins_path: /var/www/jaago.com.bd/wp-content/plugins
plugins_size: 267.50 MB (280498576 bytes)
database_size: 60.19 MB (63111168 bytes)
total_size: 965.86 MB (1012782066 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: GeneratePress Child (generatepress_child)
version: 0.1
author: Tom Usborne
author_website: https://tomusborne.com
parent_theme: GeneratePress (generatepress)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, editor-color-palette, custom-logo, menus, editor-styles, editor-style, widgets
theme_path: /var/www/jaago.com.bd/wp-content/themes/generatepress_child
auto_update: Disabled

### wp-parent-theme ###

name: GeneratePress (generatepress)
version: 3.3.0
author: Tom Usborne
author_website: https://tomusborne.com
theme_path: /var/www/jaago.com.bd/wp-content/themes/generatepress
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-Three: version: 1.2, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (26) ###

Advanced Custom Fields PRO: version: 6.1.4, author: WP Engine (latest version: 6.2.0), Auto-updates disabled
Custom Post Type UI: version: 1.14.0, author: WebDevStudios, Auto-updates disabled
Duplicate Page: version: 4.5.2, author: mndpsingh287, Auto-updates disabled
Elementor: version: 3.15.2, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.15.1, author: Elementor.com, Auto-updates disabled
Essential Addons for Elementor: version: 5.8.6, author: WPDeveloper, Auto-updates disabled
Essential Blocks: version: 4.1.6, author: WPDeveloper, Auto-updates disabled
Fluent Forms: version: 4.3.25, author: Contact Form - WPManageNinja LLC (latest version: 5.0.7), Auto-updates disabled
Fluent Forms Pro Add On Pack: version: 4.3.23, author: Fluent Forms, Auto-updates disabled
Font Awesome: version: 4.4.0, author: Font Awesome, Auto-updates disabled
GenerateBlocks: version: 1.8.1, author: Tom Usborne, Auto-updates disabled
Geo Maxmind: version: 1.0.3, author: Timersys, Auto-updates disabled
GeoTargetingWP: version: 3.5.0.1, author: Timersys, Auto-updates disabled
Give - Donation Plugin: version: 2.31.0, author: GiveWP (latest version: 2.32.0), Auto-updates disabled
GP Premium: version: 2.3.1, author: Tom Usborne, Auto-updates disabled
Limit Login Attempts Reloaded: version: 2.25.21, author: Limit Login Attempts Reloaded (latest version: 2.25.22), Auto-updates disabled
PublishPress Future: version: 3.0.6, author: PublishPress, Auto-updates disabled
Rank Math SEO: version: 1.0.121, author: Rank Math (latest version: 1.0.121.1), Auto-updates disabled
Rank Math SEO PRO: version: 3.0.42, author: Rank Math, Auto-updates disabled
Smart Slider 3 Pro: version: 3.5.1.14, author: Nextend (latest version: 3.5.1.18), Auto-updates disabled
SSL Insecure Content Fixer: version: 2.7.2, author: WebAware, Auto-updates disabled
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.39, author: Sucuri Inc., Auto-updates disabled
WPCode Lite: version: 2.1.0, author: WPCode, Auto-updates disabled
WPForms Lite: version: 1.8.2.3, author: WPForms (latest version: 1.8.3.1), Auto-updates disabled
WP Rocket: version: 3.14, author: WP Media, Auto-updates disabled
WPS Hide Login: version: 1.9.8, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled

### wp-plugins-inactive (3) ###

Async JavaScript: version: 2.21.08.31, author: Frank Goossens (futtta), Auto-updates disabled
Autoptimize: version: 3.1.8.1, author: Frank Goossens (futtta), Auto-updates disabled
Perfmatters: version: 2.1.3, author: forgemedia, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 1500M
upload_max_filesize: 1000M
max_effective_size: 1,000 MB
max_file_uploads: 20
gd_version: 2.3.0
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 5.19.0-1028-aws x86_64
httpd_software: Apache
php_version: 8.1.2-1ubuntu2.13 64bit
php_sapi: apache2handler
max_input_variables: 1000
time_limit: 300
memory_limit: 1500M
max_input_time: 600
upload_max_filesize: 1000M
php_post_max_size: 1500M
curl_version: 7.81.0 OpenSSL/3.0.2
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 8.0.28
client_version: mysqlnd 8.1.2-1ubuntu2.13
max_allowed_packet: 67108864
max_connections: 65

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/jaago.com.bd/wp-content
WP_PLUGIN_DIR: /var/www/jaago.com.bd/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1500M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### wpforms ###

version: 1.8.2.3
lite: Jun 12, 2023 @ 5:38pm
upload_dir: Writable
total_forms: 2
total_submissions: 51

`

#3 @NekoJonez
10 months ago

Hello there, have you tried disabling your plugins one by one to see if the problem goes away or still exists? Since, sometimes a badly installed plugin can cause this behavior.

#4 @NekoJonez
10 months ago

  • Severity changed from critical to normal

#5 @mrinal013
10 months ago

Hi @jaagofoundation

Please follow the comment of @NekoJonez

Remember to clear the server cache each time after deactivating the plugins to find the culprit plugin.

@nelchee
8 months ago

Screenshot of the "Add new page" and "Add new post" screen

#6 follow-up: @rajinsharwar
8 months ago

Hi @nelchee, thanks for your report, and sorry to hear about your issue. This does seem isolated to your environment, and we might need additional info to help you out, or to point out the issue. Here's what you can do:

  1. Try changing the theme to a default one, and check if that resolves the issue.
  2. Try to deactivate all the plugins, and check if that resolves the issue.
  3. If nothing from above helps, please try to open the editor, and right-click, and open the browser console. There, click on "Console", and check if there's any JS error being reported. If yes, please share the screenshot here.

#7 @rajinsharwar
8 months ago

Also, if your site is a non-English version, please try reverting to English, and see if that helps. (as a Warning got triggered on your class-wp-locale,php

#8 @Pauthake015
8 months ago

I also confirm the issue, but in my brief investigation, it appears to be related to my service provider's (Site Ground) configuration. Everything works as expected in my local environment, which I have been testing with 6.4 for a while. But in the hosted environment, the reported problem appears even after deactivating all the plugins one by one.

#9 in reply to: ↑ 6 @nelchee
8 months ago

Replying to rajinsharwar:

Hi @nelchee, thanks for your report, and sorry to hear about your issue. This does seem isolated to your environment, and we might need additional info to help you out, or to point out the issue. Here's what you can do:

  1. Try changing the theme to a default one, and check if that resolves the issue.
  2. Try to deactivate all the plugins, and check if that resolves the issue.
  3. If nothing from above helps, please try to open the editor, and right-click, and open the browser console. There, click on "Console", and check if there's any JS error being reported. If yes, please share the screenshot here.

After clearing the CloudFlare cache the new page / new post interface it available. But I'm still having an issue with the media page (grid view) and I have to do some more testing to see what's up with that.
The warning notice remains even when all the plugins are deactivated.

It's a live site that's getting lots of traffic so I don't want to mess with the theme right now. But when I do a more proper testing if the issue remains I'll make a more detailed report.

This website does not have a non-English version, nor any kind of translation plugin. I have no idea what's causing that error. The line in question refers to some kind of date function. Perhaps a date setting in WordPress could be affecting it. I'll try changing it and see what happens when I have the time.

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